Customer Support Frequently Asked Questions(FAQs)
Click on a question to see the answer
Q-01: How does Dirt Road High Speed works?
Q-02: How can I check to see if I can get Dirt Road High Speed?
Q-03: How does Dirt Road Connect's wireless broadband compare to dial-up?
Q-05. What are the system requirements for my PC to use Dirt Road Connect's service?
Q-06: What is the process to have your service installed?
Q-07: What is involved in the installation?
Q-08: Does weather affect my Dirt Road High Speed signal?
Q-10: What are the Dirt Road Connect's "Terms of Service"?
Q-11: Why does Dirt Road Connect requires a strong password for email accounts?
Q-12: How do I upgrade my service?
Q-13: Who can I call if I'm having performance problems with my service?
Q-14: Are there any extra charges associated with a technician coming to my home or business?
Q-15: If I am not eligible for Dirt Road High Speed, what other services do you offer?
____________________________________________________________________________________
Q-01: How does Dirt Road High Speed works?
A-01: Dirt Road High Speed is a high-speed wireless internet service. Dirt Road High Speed has towers located throughout the county. These towers are equipped with antennas that broadcast Dirt Road High Speed signal. Our customers locations are equipped with special radios that receive the signals sent form the tower, and provide our customers with high speed internet service. Click here to see a diagram.
____________________________________________________________________________________
Q-02: How can I check to see if I can get Dirt Road High Speed?
A-02: Click here to see if your address qualifies for Dirt Road High Speed
____________________________________________________________________________________
Q-03: How does Dirt Road Connect's wireless broadband compare to dial-up?
A-03: Dial-up operates at 56Kbps. Our service operates from 500Kbps to 2,000Kbps depending on the service plan subscribed to, a performance improvement of 8 to 30 times dial-up. Our service is always on so you don’t need to re-establish your connection each time you want to use it. Our service does not require any phone lines.
____________________________________________________________________________________
Q-04: Do I need a phone line?
A-04: No. Dirt Road High Speed Service is totally independent of the phone company service.
____________________________________________________________________________________
Q-05: What are the system requirements for my PC to use Dirt Road Connect's service?
A-05:Your PC must have a Ethernet Network Interface Card (NIC). We do not load any software onto your computer. All your PC needs is TCP/IP software and a web browser.
If you are not sure just call us 828-288-8899
____________________________________________________________________________________
Q-06: What is the process to have your service installed?
A-06: After your initial contact to our offices inquiring about service, we will schedule a site survey as a pre-installation inspection. If your location is within range of one of our towers and has line of site to that tower, your service could be installed within a week.
____________________________________________________________________________________
Q-07: What is involved in the installation?
A-07: We install a small antenna on or near the roof of your home or business. Then a network cable is run down and into your home. There will be a installation standard fee
____________________________________________________________________________________
Q-08: Does weather affect my Dirt Road High Speed signal?
A-08: No. Dirt Road High Speed limits its coverage area to insure that wireless customers receive a strong, clear signal that is free of interference.
____________________________________________________________________________________
Q-09: How large is the antenna used to provide your service? Will I need a permit or HOA approval to place it on my building or home?
A-09: The antennas we use are no larger than 12" tall x 12" wide and weighs less than 1 pound with an optional reflector antenna used to boost the signal.
Section 207 of the Telecommunications Act of 1996 prohibits restrictions on the use of “Over-the-Air Reception Devices” from government (cities or counties) or non-government (landlords or homeowner associations) entities. The ruling pertains to antennas less than 1 meter in diameter and less than 12 feet above roofline. You may still want to contact your homeowners association or landlord for any guidelines they may have on placement of the antenna. For more information, you can get a fact sheet from the FCC at www.fcc.gov/mb/facts/otard.html or contact us with any questions.
____________________________________________________________________________________
Q-10: What are the Dirt Road Connect's "Terms of Service"?
A-10: You can click on the legal link at the bottom of each page to review the "Terms of Service" or click here to be redirected to that page.
____________________________________________________________________________________
Q-11: Why does Dirt Road Connect requires a strong password for email accounts?
A-11: Passwords are an important aspect of email security. They are the front line of protection for user accounts. A poorly chosen, weak password may result in the compromise of your personal security. The malicious intent of using your personal information is called “Identity Theft” which results in the loss of personal finances, criminal activity, and other damaging activity committed by someone else pretending to be you.
Other consequences of using weak passwords result in the use of your email account for unsolicited email sent to others, which is known as “spam email”.
Click here to see Dirt Road Connect's Password Policy
____________________________________________________________________________________
Q-12: How do I upgrade my service?
A-12: Please call our office at 828-288-8899 ext 110 and we will be glad to help you in meeting your service requirements and demands.
____________________________________________________________________________________
Q-13: Who can I call if I'm having performance problems with my service?
A-13: If you are experiencing technical problems with your service call our office at 828-288-8899
____________________________________________________________________________________
Q-14: Are there any extra charges associated with a technician coming to my home
or business?
A-14: It depends. If we send a technician to your home or business he will determine whether the problem is on the Dirt Road High Speed Service on on your equipment (e.g. personal computer, wireless router, etc.). If the technician determines that the problem is on the Dirt Road High Speed Service, there will be no charges for the service call. But it the technician determines that the problem is actually on your equipment, there will be a service call fee. The technician will not repair any problems on your equipment with out your consent.
____________________________________________________________________________________
Q-15: If I am not eligible for Dirt Road High Speed, what other services do you offer?
A-15: Dirt Road Connect also offers dial up and accelerated dial up services at great prices. Please call us at 828-288-8899 for our current pricing.
